Have a question...
Shipping within Australia
Shipping within Australia is FREE on all orders over AUD $300, while purchases under AUD $300 attract a standard flat rate of AUD $10 within Australia.
Please note that all items are made to order so allow 2-3 weeks for delivery to metropolitan areas.
Cassandra Harper uses Australia Post Express. We recommend shipping to your day (business hours) address.
Orders are dispatched on business days and during business hours, Monday to Friday, 10am - 5pm EST.
Cassandra Harper ships internationally at a flat rate of AUD $30 per order.
Delivery times will vary so please allow between 14-21 days for delivery. Deliveries will be couriered and at the time of dispatch you will be issued with your tracking details.*
Cassandra Harper is not liable for any duties or taxes charged for all online orders. Please be careful when purchasing as return of these goods due to refusal of payment of duties and taxes will incur an administration and return fee.
*The advised delivery times are to be used as a guideline only. Cassandra Harper is not liable for any loss or damage suffered by the recipient through any unforeseen delay in shipping times. If you are not able to sign for your package upon delivery, this is likely to cause you delay in receiving your order. We recommend shipping to your weekday (business hours) address.
For full-priced items
Exchanges or refunds will be issued for change of mind, incorrect size, or garment faults, if returned within 14 days of receipt date. Exchanges will be accepted for goods that are saleable*. Please refer to the instructions provided below for how to return your goods.
For sale items
Exchanges will be issued for change of mind, incorrect size, or garment faults, if returned within 14 days of receipt date. Refunds will only be issued when the garments are faulty. Please refer to the instructions provided below for how to return your goods.
Please note that shipping charges are only refunded in the event that you have received a faulty item(s).
* Saleable means that the garment is returned in its original packaging with tags still intact. This means the goods have not been worn, damaged, or washed.
Return shipping must be prepaid and traceable method to ensure safe and documented delivery.
Cassandra Harper takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. Where freight has been organised by Cassandra Harper, the customer will be charged accordingly. Cassandra Harper will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.
How To Return/Exchange Your Online Order
Please email firstname.lastname@example.org to request a returns authorisation number (RA#) and a returns/exchange form. Returns will not be accepted without appropriate paperwork and a RA#. Please fill out the returns/exchange form and send to the address as noted in the returns/exchange form.